FAQs

Getting Started

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Can I get a demo account before buying?

Absolutely — we offer demo access with full support to explore all features.

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Do you offer free trials?

Yes, new users get 100 free SMS credits to test our service before buying.

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What is the minimum order for bulk SMS?

You can start with just 100 SMS credits — no large upfront commitment needed.

Technical & Integration

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Can I send personalized SMS through PC?

Yes, our web platform lets you send and manage personalized SMS right from your PC.

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What is API?

An API (Application Programming Interface) lets your software send SMS automatically.

Delivery & Performance

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How many SMS can I send at once?

You can send up to 1 lakh (100,000) SMS in one go — ideal for large campaigns.

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How would I know that my messages are delivered?

You get real-time delivery reports showing delivered, pending, and failed messages.

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What are your delivery rates?

We ensure 99.9% delivery through direct carrier connections and strong infrastructure.

Troubleshooting

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Can’t send messages using the desired name?

Promotional SMS use 6-digit sender IDs. Only approved transactional messages can use names.

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Test messages are getting delivered late?

Demo messages may be delayed due to shared channels. Paid plans use faster delivery routes.

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Unable to send messages to DND numbers?

TRAI blocks promotional SMS to DND numbers, but transactional messages are allowed.

Compliance & Regulations

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Do you follow TRAI rules and regulations?

Yes, WyredGlobal fully complies with TRAI guidelines to ensure safe and legal SMS delivery.

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Unable to send messages to your own number?

If your number is on DND, you won’t receive promotional SMS — only approved transactional ones.

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Which types of SMS can I send to DND numbers?

Only transactional SMS like OTPs, updates, and alerts are allowed to DND numbers.

General Information

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Can I send SMS to any network?

Yes, WyredGlobal supports all major mobile networks across India for seamless delivery.

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What is bulk SMS?

Bulk SMS lets you send thousands of messages to many people at once — fast and easy.

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What is the use of bulk SMS?

It’s used for promotions, updates, alerts, and customer communication at scale.